PRIVACY POLICY

 

 

1. Information We Collect

 

We may collect the following types of personal and sensitive data:

• Personal Identification Details: Full name, date of birth, address, contact number, email address.

• Health Information: Mental health history, family history, medical conditions, medications, and any other health-related data you choose to share.

• Session Notes: Information discussed during sessions may be documented for clinical purposes.

• Administrative Data: Payment details, appointment records, and correspondence.

• Website Data: IP address, browser type, and pages visited, only for analytics and user experience improvement.

 

2. How We Use Your Information

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Your data is used solely to provide safe, ethical, and effective psychological support. Uses include:

• Delivering counselling and therapy services

• Maintaining accurate clinical records

• Case consultation with supervisor/colleagues to provide you with the best services we can. No identifying information will ever be given.

• Communication regarding appointments and follow-ups

• Administrative tasks such as billing and reporting

• Complying with legal and regulatory requirements

 

3. Confidentiality and Disclosure

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All information shared during therapy sessions is confidential and will not be disclosed without your written consent, except in the following circumstances:

• If there is a risk of serious harm to you or others

• If there is a legal obligation or court order to disclose information

• If child or vulnerable adult protection issues are disclosed

• If you provide consent for information to be shared with another healthcare provider or family member

• If you are a minor, your parents are privy to certain information

In all such cases, we will make every effort to inform you before any disclosure is made, unless doing so increases risk.

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4. Data Storage and Security

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• All records are stored securely in accordance with data protection laws.

• Electronic records are stored on password-protected and encrypted systems.

• Paper records, if any, are stored in locked filing cabinets accessible only to the practitioner.

• Only the therapist and authorised personnel have access to your data.

 

5. Your Rights

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You have the following rights regarding your data:

• Access: You can request a copy of the information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Erasure: You may request deletion of your records, subject to legal or professional retention obligations.

• Restriction: You may request limits on how your information is used.

• Withdrawal of Consent: If you previously gave consent for data use, you can withdraw it at any time.

To exercise these rights, please contact us at dishika@oasishealth.live.

 

6. Retention of Records

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Client records are retained for a period required by law or regulatory guidelines (usually 5–7 years after the last session for adults, or longer in case of minors), after which they are securely destroyed.

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7. Use of Third-Party Services

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If online therapy or scheduling services are used (e.g., video conferencing, booking platforms), we ensure they are compliant with relevant privacy and security standards. However, please be aware that data security cannot be fully guaranteed when transmitted electronically.

 

8. Website and Cookies

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If our website collects information via cookies, it is used only for analytical or functional purposes. You may disable cookies in your browser settings.

 

9. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect from the publication date.

 

10. Contact

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If you have any questions, concerns, or requests related to your privacy or this policy, please contact:

Oasis Health
Email: dishika@oasishealth.live
Phone: +91 9920628792
Address: 704 Onyx, Nirmal Lifestyle, LBS Marg, Mulund West, Mumbai - 400080